General Services Administration – Sacramento Field Office, CA

From: Property Manager – December 2010
Kudos to the AFSS staff member for his response to a problem that potentially could have caused more damage. His reaction is a good example of taking the necessary action when being called upon, which makes our decision to continue having a great relationship with Aleut worthwhile. Thanks.

General Services Administration – Sacramento Field Office, CA

From: Property Manager – June 2010
I want to take a moment and send thanks for all the hard work each of you put forth in preparation of our 2010 MARS review. It is with your diligence and dedication to excellence that we have been able to sustain being one of the best managed M&O programs throughout Region 9. To the entire Aleut family, I want to state clearly that it is always my pleasure to be able to tell our Regional office about how well you manage business and your day-to-day relations with our customers and your GSA partners.

United States Air Force Academy – Colorado Springs, CO

From: Director, 10^th Logistics Readiness Squadron – March 2010
I would like to personally thank your employees for the great support they provided. Their dedication and professionalism in responding immediately were instrumental in the timely ordering, procurement, and delivery of items to Peterson AFB. Their efforts allowed personnel to meet a short notice task. Your staff members have impressed many at the Academy. Their work is much appreciated and reflects greatly on the Logistics Readiness Squadron and the U.S. Air Force Academy.

Cheyenne Mountain Air Force Station – Colorado springs, CO

From: 721 MSG/CE-QA – March 2010
Norad Road looks great as always, and the weather update/snow call went outstanding this morning. AFSS roads and grounds crews are doing a great job – as usual!

United States Air Force Academy – Colorado Springs, CO

From: Contracting Officer Comments – March 2010
Aleut Facilities Support Service continues to provide superior customer services in their approach to accomplishing all contractual requirements on the United States Air Force Academy (USAFA) Base Supply Operations. There are many examples of how AFSS personnel were proactive during this reporting period, and results indicate Aleut personnel have excellent training and abilities. The contractor is able to maintain remarkably qualified managers and thus maintain a responsive working relationship with their customers and the government personnel that have oversight of this contract.

General Services Administration – Sacramento Field Office, CA

From: Building Management Specialist – December 2009
To you and your outstanding staff. Without your help keeping the pumps running the ship would surely sink!

General Services Administration – Sacramento Field Office, CA

From: GSA Senior Property Manager – December 2009
Thank you and your team for being one of the best O&M Contractors throughout GSA. I truly appreciate the way you and the Aleut team have built a strong relationship with GSA and our customers. Your quality performance is much appreciated!

Scott Air Force Base – St Louis, MO

From: Contracting Officer – November 2009
In every functional area, in every opportunity, this contractor’s employees live their quality creed: provide service in a timely, cost-effective manner that exceeds expectations and builds partnering relationships while continuously improving processes. It’s nice to see people who work with the Air Force willing to go the extra mile… that’s exhibit the core value of Excellence in all we do. Having one of the biggest accounts on base, I enjoy the personal and professional relationship that the Aleut Team provides.

NORAD & US Northcom – Colorado Springs, CO

From: NORAD & US Northcom Facilities Manager – September 2009
Thank you to Sam Olberg (our Aleut HVAC Crew Lead) who has repaired the N2C2 main entry door latch. Kudos to Sam and Aleut Management for going over and above to support our mission.

General Services Administration – Sacramento Field Office, CA

From: GSA Property Manager – June 2009
During a recent visit with Aleut Management Services, GSA Property Manager conveyed satisfaction with the service provided by AFSS Project Manager Ray Monsada and his team. He noted the excellent partnership between GSA and the AFSS PM, and rated the project’s customer service efforts and management’s cooperation as Excellent. GSA PM also expressed total confidence in Ray’s group and plans to recommend AFSS for other GSA services in the area.

General Services Administration – Sacramento Field Office, CA

From: Senior Property Manager, San Francisco Service Center – April 2009
I want to take a moment to commend Aleut employee for her handling of a medical situation that occurred in my office. One of GSA’s Contract employees had a fainting spell that required a call to 911 be placed. By all accounts from my staff, your AGS employee handled the call in the most professional and calm manner that can be expected throughout the emergency situation. This employee’s ability to slow down the experience and provide clear information to the 911 operator, while keeping the employee in a safe place on the floor is commendable. Her ability to follow the 911 dispatchers instructions carefully is worthy if recognition. The emergency response team was able to receive all the information necessary to assess the situation and provide quality medical attention to the employee all in a very short period of time. Please extend my heartfelt thank you to the Aleut Team.

United States Air Force Academy – Colorado Springs, CO

From: Contracting Officer Comments – April 2009
Aleut Facilities Support Service (AFSS) continues to be upbeat and accommodating in their approach to accomplishing all contractual requirements on the United States Air Force Academy (USAFA) Base Supply Operations

AFSS personnel took nine partially used drums of Thunderbird Smoke Oil that AFSS had in their storage area and they consolidated them into five drums. The smoke oil is used each year by the Thunderbirds during the graduation ceremonies at the USAFA. This consolidation ensured the USAFA a savings of $1,000.00 toward the cost of purchasing new oil for the next graduation.

AFSS woodworking section fabricated 32 munitions containers for use by the AFSS Munitions personnel. These new containers were used to replace 32 non-WPM (wood packaging material) compliant outer containers with new heat treated WPM compliant containers.

AFSS coordinated with 10MSG Transportation, AFMC and AMC to have one of three T-4 Simulator moved from Fairchild Hall to Peterson AFB to be airlifted to the National Museum of the United States Air Force at Wright Patterson AFB, OH. AFSS also coordinated with the Stafford Air and Space Museum in Weatherford, OK to have the second simulator shipped to them. Each simulator kit consists of one cockpit and four large cabinets.

AFSS has developed a perceptive delivery schedule that is flexible to meet the customers’ needs with have ensured that all commodities were delivered or picked up on time and without any difficulties or customer complaints. Reports are always on time and milestones are completed ahead of the establish schedule.

Scott Air Force Base – St Louis, MO

From: Customer – April 2009

Comments about our Customer Support:

The service, friendliness, professionalism, and expertise of the AFSS team is the best I have ever received from anyone on this installation. You make it enjoyable to come to work and take care of business.

“I like the professionalism and that way that the people treat me as a person and not just another customer with a problem.”

“Very professional and nice people. Was in and out very quickly on all three of my visits.”

Scott Air Force Base – St Louis, MO

From: Customer Comments – April 2009

Comments to the Warehouse Operations:

The Shiloh Police Department recently moved to a new building, leaving growing pains for us. We realized we were in desperate need of filing cabinets and had no money in the budget. I made a phone call to your team and your team solved the problem within a day by coming up with several re-utilized filing cabinets. My city’s Public Engineer was so impressed that he wanted to come with me to pick up the filing cabinets to personally thank the employees responsible for this quick turnaround.

North American Aerospace Defense Command (NORAD), Colorado Springs, CO

From: Director, Civil Engineer Division – March 2009

AFSS accomplished several high visibility requirements while fulfilling PWS and RWP responsibilities.

-AFSS completed construction of a special bracing tool for clamping the dished head of the blast valves during rebuild which will allow the dished head to be re-tapped in-house instead of being sent off base saving time and money. 

-AFSS’s pneudraulics shop expedited restoration of hydraulic rams on the maintenance blast door by installing replacements while the leaking rams are being rebuilt so they can be returned to inventory as spars.

-AFSS’s structures shop expedited carpet replacement in preparation for the bed-down of COOP personnel from PAFB. This short notice tasking was completed within 24 hours of issuance.

Cheyenne Mountain Air Force Station – Colorado Springs, CO

From: Security Forces Squadron (SFS) & Superintendent of SFS Operations – March 2009
AFSS was given a last minute drafting job and completed the task with stellar results.  The CMAFS Installation Commander was applauded for the ability to produce a product that prevented an Operational Compliance Inspection finding.  Thanks.

United States Air Force Academy – Colorado Springs, CO

From: Contracting Officer – November 2008

Aleut Facilities Support Service (AFSS) approach to meeting all contract requirements and responding to workloads were encouraging for their sanguine achievements and coming years of support. Here are a few examples of how AFSS personnel performed. AFSS received a very short notice mobility TDY for four military personnel. AFSS personnel worked to get the equipment needed for this movement on a timely basis. The AFSS personnel went the extra mile to ensure these personnel had everything that was required at their disposal.

General Services Administration – Sacramento Field Office, CA

From: Contracting Officer – August 2008
The willingness of the Aleut team to partner with us and offer a true level of professionalism, has allowed us to increase our standard of performance every year we’ve been reviewed by MARS team. Please accept my sincere thanks for all your efforts in keeping our buildings in the best shape possible. You truly have a team of lofty achievers and your personal leadership has allowed the team to reach a superior level of productivity. It is important to me that our working relationship continues to advance, so that we can reach an even higher level of success together. Please make certain my letter of gratitude is passed along to your entire team.

United States Air Force Academy – Colorado Springs, CO

From: Contracting Officer – August 2008

AFSS supported the Blood Drive by receiving, wrapping, palletizing, and delivering six pallets of medical supplies. The Blood Drive was a complete success due in part for the support of AFSS personnel.

Scott Air Force Base – St Louis, MO

From: Customer Comments – April 2009

Comments to the War Readiness Team:

“Over the years the process has gotten faster and faster.” I went in to out-process a separating member. I did not have the member’s SSN with me. Instead of doing what most office on this installation do (which is sending me away and making me come back with the information), your team took the time to go and look up the SSN so the person’s out processing sheet could be completed. It’s nice to see people who work with the Air Force willing to go the extra mile that that Air Force personnel don’t do, that’s exhibit the core value of Excellence in all we do.

“You know what I need for my upcoming deployment better than I do. None of my stops have taken longer than 10 minutes.”

Very prompt service. I walked right in and was fitted for the equipment I needed.

Scott Air Force Base – St Louis, MO

From: Customer Comments – April 2009

Comments to the Office Depot Team:

You are doing a great job. Keep up the positive attitudes and the prompt customer service. “Quick service and good attitudes!”

General Services Administration – Sacramento Field Office, CA

From: Contracting Officer – August 2008

The willingness of the Aleut team to partner with us and offer a true level of professionalism, has allowed us to increase our standard of performance every year we’ve been reviewed by MARS team. Please accept my sincere thanks for all your efforts in keeping our buildings in the best shape possible. You truly have a team of lofty achievers and your personal leadership has allowed the team to reach a superior level of productivity. It is important to me that our working relationship continues to advance, so that we can reach an even higher level of success together. Please make certain my letter of gratitude is passed along to your entire team.